After-hours voice agent
Picks up your toll-free number from 6pm to 6am. Looks up loads by trailer, PRO, or MC. Gives status, captures ETA, opens a callback ticket when it cannot resolve.
Live in production with MCM Transportation
Answers your after-hours line so drivers reach a person, not voicemail.
Indolent Trucking is an operations partner that handles the work nobody wants at 2 a.m. — check calls, status lookups, exception triage, and the inbox in the morning. In five languages.
TCPA-checked outbound.|Append-only audit log.|Human approval on every booking.
Inbound | live transcript
02:14 AM
Sage
Hi, this is Sage, an AI dispatcher with MCM Transportation. Calls are recorded. How can I help?
Driver
Yeah, I’m running trailer 8821, where am I dropping?
Sage
Trailer 8821 is on LD-4781. Delivery is El Paso, TX at 0700. Appointment is firm. Are you on schedule?
Driver
Going about 90 minutes late, hit weather west of Las Cruces.
Sage
record_tracking_event Logged a delay. I’ll text dispatch now. Drive safe.
● TCPA gate | allow
EN | ES | PA | PT | RU
47 calls tonight | 3 exceptions
Built for the stack you already use
McLeod PowerBroker|AscendTMS|Tai|Aljex|DAT|Highway|project44|QuickBooks
— The problem
Freight is a 24-hour business run by people who keep human hours.
Brokers and small carriers under $25M lose hours and money every week to work that does not need a human — but they cannot afford the kind of headcount that fills it. So things slip.
8-hour gap, every night
Drivers calling between 6pm and 6am hit voicemail. Pickups slip, drivers cool their heels, and you find out at 7am from an angry shipper.
$3.5K a month for one offshore VA
Filipino VAs solve the gap on paper. You pay a salary, train them on your TMS, manage timezone overlap, and lose them to a competitor every nine months.
Check calls eat the day
A dispatcher running 30 loads spends 4–6 hours a day dialing drivers, leaving voicemails, and updating notes. That is not where the margin is.
One person, one weak link
Your best dispatcher takes a sick day and the wheels come off. No playbook, no audit log, no way for anyone else to pick it up cold.
— What it does
One platform for both sides of every load.
Indolent Trucking ships as a broker product, a carrier product, or both — your tenant type unlocks the right feature set. No add-ons, no per-seat math.
For brokers
Five languages, auto-detected
English, Spanish, Punjabi, Portuguese, Russian. Sage picks the language on the first turn — no menu, no IVR. Per-tenant config picks which subset you enable.
Outbound check calls
Calls every active driver 60 minutes before pickup, mid-transit, and 60 minutes before delivery. Logs the conversation, updates the load, texts dispatch on exceptions.
Appointment scheduling
Books pickups and deliveries with conflict detection across the driver’s day. Catches double-booked drivers before the load goes out.
Carrier compliance
Checks FMCSA authority, COI dates, and BIPD/cargo limits on every tender. Blocks carriers with expired insurance. Surfaces COIs expiring in 30 days.
For carriers
Email-driven load intake
Reads load offers from your broker partners straight out of Gmail or Outlook. Parses lane, rate, equipment, dates, and queues a quote for your review.
Auto-quote engine
Lane to estimated miles to market rate to fuel surcharge to margin to suggested bid. Reply-by email in one click after a glance.
Document center
Rate cons, BOLs, PODs, scale tickets, lumper receipts — collected, OCR’d, tagged, and linked to the load. Searchable in seconds when a broker asks for proof.
Invoicing & carrier pay
Auto-number invoices, track aging in 30/60/90 buckets, record payments, queue carrier pay with deductions. QuickBooks-ready exports.
For drivers
Driver app (PWA)
Magic-link sign-in, today’s loads, one-tap status buttons — pickup_arrived, loaded, en_route, delivered. No app store, no install friction.
GPS breadcrumbs
30-second pings during active loads. Real-time fleet map for the office. Per-load trails so you can prove every mile.
Status reporting in plain English
Drivers tell the agent what they are doing ("just got loaded on 8821") and the system records the right event. No more typing status into a TMS at the truck stop.
Shipped May 2026
Sage speaks the language your drivers grew up in.
Auto-detected on the first turn. No language picker, no menu — drivers talk, Sage answers in their language. The English version stays the canonical source for tool semantics, so the dispatcher dashboard still reads the same regardless of who called in.
Per-tenant config: choose which subset to support, and the default for callers we cannot classify in the first turn.
- 🇺🇸DefaultEnglishEnglishen
“Hi, this is Sage, an AI dispatcher with your brokerage.”
- 🇲🇽Southwest / cross-borderSpanishEspañoles
“Hola, soy Sage, despachador de IA con su agencia.”
- 🇮🇳BC + CA lanesPunjabiਪੰਜਾਬੀpa
“ਨਮਸਤੇ, ਮੈਂ Sage ਹਾਂ।”
- 🇧🇷Brazilian crewsPortuguesePortuguêspt
“Olá, sou Sage, despachante de IA.”
- 🇷🇺Eastern Europe carriersRussianРусскийru
“Здравствуйте, я Sage, ИИ-диспетчер.”
— How it works
Four steps. Three weeks. One bill a month.
No “discovery phase” disguised as an invoice. No 6-month enterprise sales cycle.
- 01
Shadow your dispatch for a day
Two-day on-site session. We map your SOPs, your TMS workflow, your top-5 painful moments. Free, no commitment.
- 02
Wire up the after-hours line
Port (or forward) your evening number to our voice agent. Plug into your TMS via our adapter. Live in 7–10 business days.
- 03
Run a 30-day pilot
We watch every call, you watch every transcript. Tune the prompt to your operation. No long-term contract — month-to-month after the pilot.
- 04
Pay what one VA costs
$1,495/month flat for after-hours coverage. Add carrier-side modules à la carte. No per-call fees, no surprise overages.
— Proof
The numbers, not the adjectives.
Live data from MCM Transportation — a design-partner brokerage in Glendale, AZ — since the after-hours line went live in May 2026.
Every outbound call passes a TCPA gate before it dials.
Calls handled
2,847
Without human escalation
Avg response
1.8s
Ringer to first word
Voice cost
$0.14
Per completed call
Driver reach
92%
Check calls answered
Audit trail
100%
Of actions logged
Uptime
99.94%
Last 30 days
— Why we built this
A note from the studio.
Our background is in industrial operations — the kind of small-to-mid business that runs on tight margins, a handful of dispatchers, and a Gmail inbox that never empties. We watched friends running brokerages and small carriers patch the same gap, the same way, every year: voicemail, an offshore VA, and hope.
The funded freight-AI startups are chasing $50M brokers and quoting six figures a year. Nobody is building for the operator running a $5M book with three dispatchers and a tight margin. So we are.
We charge what one offshore VA costs, we open every contract month-to-month, and we do not ship anything we would not run on a real operation. If that is the vendor you have been looking for, let’s talk.
Indolent Designs
|An independent software studio
— Pricing
$1,495 a month. Flat.
One number, predictable monthly. No usage meter to watch. Carrier-side modules available à la carte.
$1,495
per month, after-hours coverage
- Inbound voice line, 24/7 answered
- Outbound check calls on every active load
- Dispatch dashboard with live transcripts
- Append-only audit log per load
- TCPA gate on every outbound call
- TMS write-back with human approval
Common questions
More questions? Read the security page or book a 20-minute call.
Stop paying people to listen to voicemail at 2 a.m.
20-minute call. We look at one week of your dispatch logs and tell you, plainly, whether we would save you money. If not, we say so.